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Background removal not working in SLOBS

David May 16, 2018 10:41PM CDT

So, I've purchased a C922 as an upgrade from my old camera, and with hopes that Chromacam would work better with it as well.

However, it would seem that the straight up background removal doesn't work in Streamlabs OBS (SLOBS) when selecting Chromacam, and using the background as that funky camera thing in your logo. I can use one of the other backgrounds, but the removal doesn't work.

The background removal does work in the regular OBS though.

Suggestions? Anyone in contact with streamlabs to get sorted?

Up 1 rated Down
Support Team May 17, 2018 11:56AM CDT ChromaCam ChromaCamSupport

Hi David, does CC work on your setup with Google Hangouts or Zoom?

Up 0 rated Down
David May 21, 2018 09:14PM CDT
I've just tried on Google Hangouts and it's not working there either.
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Malcolm May 22, 2018 02:21AM CDT
I am also using Streamlabs OBS (SLOBS) to stream with my hd webcam and the program is cutting me out more than the background itself. The more I move around or shift, it buffers the background too much that reveals it again and then erases me. But in regular OBS, it works fine with the background remove, in SLOBS its just blurring it out instead of clear.
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Support Team May 23, 2018 04:45PM CDT ChromaCam ChromaCamSupport

With the raft of recent Windows Updates, some of the GPU drivers aren’t keeping pace as fast, which can affect graphics related output like camera feeds, etc. Updating them should solve this for you.

In the Windows Search bar type “device manager”. Then click on the “display adapter” drop down. Locate your GPU, right click on it and then “update driver software.”
Did that help at all?

What you need to also do is update any other GPU drivers as well. For me, in device manager > display adapter. I have my nVidia GPU there, but I also have a listing for Intel HD Graphics. Right-clicking and updating the drivers for this listing is necessary too.

Did that help?

Best
Nick

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