Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Chromacam watermark

Scott Kangas Jan 28, 2018 11:10PM CST

I bought a C922 Logitech camera and installed Chromacam software which worked correctly the first time I used it in OBS, but after that I have just the watermark on my image and no options come up to change the background or any settings like it did the first time I used Chromacam through OBS.
So, to summarize I add Chromacam as a video souce in OBS, it deletes my background but I don't get any options and I have a watermark. From what I have read it seems something is wrong with my settings perhaps?
I created a Chromacam account with my email of scottkangas@gmail.com.

Up 0 rated Down
Support Team Feb 02, 2018 11:57AM CST ChromaCam ChromaCamSupport

There are a few possible causes for this behavior. First I’d like to confirm that you have followed these steps to uninstall thoroughly:

Let’s have you run through the steps below….

1. delete the folder “C:\Program Files (x86)\Personify” – you will likely need to close your web browser in order for this to complete.
2. delete the folder “%localappdata%\Personify” In order to find the folder, type “%localappdata%” into the Windows Search bar on your desktop (without the quotes), and then navigate to the Personify folders once you click into the localappdata folder.
3. delete the folder “%localappdata%\Personify,_Inc”
4. download the latest version of chromacam from our website here: chromacam.me/download
5. run the installer, and then restart your PC.

Try these steps in that order, let me know if you have any questions. We’ll go from there if you’re still having issues.

Thanks for your patience,
Nick
ChromaCam Support Team

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@personifyinc.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=15956