Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Still have watermark after buying Logitech c922 pro webcam

Richard Worth Jan 27, 2018 05:21AM CST

I bought my new Logitech c922 pro webcam and installed everything, yet I still get the chromacam watermark.

It's worth noting i'm signing in with an account I made before I bought the webcam.

Could you please help me remove this watermark on my account please?!.

Up 0 rated Down
Support Team Feb 02, 2018 02:11PM CST ChromaCam ChromaCamSupport

Let’s have you run through the steps below….

1. delete the folder “C:\Program Files (x86)\Personify” – you will likely need to close your web browser in order for this to complete.
2. delete the folder “%localappdata%\Personify” In order to find the folder, type “%localappdata%” into the Windows Search bar on your desktop (without the quotes), and then navigate to the Personify folders once you click into the localappdata folder.
3. delete the folder “%localappdata%\Personify,_Inc”
4. download the latest version of chromacam from our website here: chromacam.me/download
5. run the installer, and then restart your PC.

Try these steps in that order, let me know if you have any questions. We’ll go from there if you’re still having issues.

Thanks for your patience,
Nick

ChromaCam Support Team

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@personifyinc.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=15956